Maintenance & Support

Maintenance and support activities require a very different set of skills and supporting infrastructure and add to overheads. Novel Knett Software Solutions provides efficient support and maintenance services to its customers on their existing product lines.

Business landscapes and hence IT, the quintessential enabler of modern business are continuously changing, with the continuous emergence of newer and better technologies. Global surveys of IT spend indicate that organizations spend more than half of their IT budget on non-discretionary costs, i.e. the costs to maintain current IT functionality and operations. Therefore, it is imperative that the costs of IT management and application maintenance become more effective and efficient, thus providing your business the edge to compete.

At Novel Knett Software Solutions, we have evolved a well-defined and mature application maintenance process that allows comprehensive capturing of the application environment and business activity. Our Maintenance and Support service is a full-spectrum offering and begins from Portfolio Analysis including Maintainability, to Application Management and Maintenance, on to full-fledged Application and Helpdesk Support.

The Application Maintenance process breaks down as follows:

• Corrective Maintenance.
• Adaptive Maintenance.
• Perfective (preventive) Maintenance.

These processes are supported by our Global Delivery engagement models so that work ownership can be defined. The following activities are the broad category of this recognized offering at Novel Knett Software Solutions

• Requests Management.
• Management of Incidents.
• Processing of Requests.
• Work around.
• Resolution.
• Root cause analysis.

Our Maintenance methodology is backed by years of experience and our extensive knowledge base of technologies and domains.

Novel Knett Software Solutions, specializes in information technology Products and Services that provides the right solution to clients needs at a competitive price.

We have formed strategic alliances with a number of manufactures, distributers, resellers, integrators and other technology and service providers to insure that the best resources can be utilized while addressing the needs of our clients.

We support our clients at every stage of our network development - design, implementation, operation and ongoing maintenance. We endeavour to widen our trust and provide our clients with good quality service and value.

Novel Knett Software Solutions has its Tie-ups with reputed companies like:

I-SYS INFOTECH SOLUTIONS
Hi-Tech City, Hyderabad,
Andhra Pradesh.